Hey, I’m Kiyomi.

A smiling woman with dreadlocks wearing a blue top and jewelry against a yellow background.

I build spaces where knowledge connects community and learning becomes culture.

I’m a Learning Experience Designer with 10+ years designing scalable learning systems across tech, workforce development, and customer education. My work sits at the intersection of product design, behavior change, and knowledge strategy — serving 100,000+ learners across industries.

I build learning that meets people in the moments that matter, especially inside the product itself.

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Community Advocate

I design spaces where people feel seen, supported, and inspired to contribute—not just consume. My work centers belonging, participation, and real human connection.
10+ Years Designing Learning & Knowledge Systems

Across SaaS, tech education, and community programs, I translate complexity into clarity through structured content, workflow mapping, and scalable learning ecosystems.
Scaled Learning Ecosystems Serving 100,000+ Users

I design knowledge architectures that reduce friction and surface guidance at the moment of need—improving adoption, shortening onboarding, and lowering support volume.

My Approach

Human

I design with empathy, warmth, and clarity — ensuring every learner feels seen and supported. Good learning honors the person, not just the task.

Contextual

I believe learning belongs inside the workflow. I design microlearning and in-product systems that reduce friction and meet users exactly when they need clarity.

Measurable

I architect learning that can be tracked, iterated, and tied to real product adoption. Behavior change is the metric that matters.

A series of wooden arches creating a tunnel effect, with light coming through at the end.

What Collaborators are saying

"Kiyomi’s work became our standard for exceptional experience design. She builds feedback loops that give us meaningful customer insight without disrupting the user experience. She always starts with the ‘why’—and brings ideas no one else sees."

— Paola C., Senior Learning Experience Designer

"The new experience was a game changer — a major milestone in creating a world-class customer journey. We could not have delivered this without Kiyomi’s work."

— Brent M., Senior Leader, CX

Business Insights: Teaching a Complex Feature to Teach Itself

How I built an in-product learning layer for Deputy’s data-heavy Business Insights feature — helping users understand forecasts, budgeting, and labor models with confidence and consistency.

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Case Studies

Enterprise Client Terminology Project

Translated a client's internal terminology into clear, scalable UX copy without losing Deputy’s voice. Reduced onboarding confusion and earned stakeholder approval.

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Analytics: In-Product Microlearning That Doubled Engagement

How I redesigned the Analytics learning experience into a contextual, multi-touch microlearning system — doubling normalized daily engagement and shifting users from passive viewing to repeat self-serve behavior.