Hey, I’m Kiyomi.
I build spaces where knowledge connects community and learning becomes culture.
My Approach
Human
I design for people — not personas.
Before I architect anything (a workflow, a learning journey, a help center), I start with feelings:
Is this overwhelming or empowering?
Does this build confidence or confusion?
My work exists to reduce friction, build clarity, and create a sense of “I can do this.”
When someone feels seen and supported in the moment they need guidance, learning becomes an act of care — not a task.
Contextual
Knowledge should meet people where they are — not hide in a folder.
I map real-world workflows and identify where friction actually happens.
Then I use structure (metadata, taxonomy, tagging) and AI to surface knowledge exactly when someone needs it.
The goal is simple:
Less scavenger hunting. More flow.
When information shows up in context, learning stops being a detour and becomes momentum.
What Collaborators are saying
"Kiyomi’s work became our standard for exceptional experience design. She builds feedback loops that give us meaningful customer insight without disrupting the user experience. She always starts with the ‘why’—and brings ideas no one else sees."
— Paola C., Senior Learning Experience Designer
"The new experience was a game changer — a major milestone in creating a world-class customer journey. We could not have delivered this without Kiyomi’s work."
— Brent M., Senior Leader, CX
Deputy
Business Insights Course
Redesigned a complex analytics course into modular, behavior-based microlearning embedded directly inside the product. Improved completion rates and increased repeat engagement with contextual help.
